TERMS & CONDITIONS

Last updated: 25 August 2026

These Terms & Conditions apply to your use of the OLIYÃ Atelier website and to orders placed through our website.

Please read them carefully before using our website or placing an order. By using our website or placing an order with us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. ABOUT US

OLIYÃ Atelier is a trading name of Content Atelier Limited, a private limited company registered in England and Wales.

Company name: Content Atelier Limited
Company number: 16384024
Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom
Email: help@oliya-atelier.com

Throughout these Terms & Conditions, “OLIYÃ Atelier”, “we”, “us” and “our” refer to Content Atelier Limited.

2. USE OF OUR WEBSITE

You may use our website for lawful, personal and non-commercial purposes.

You must not use our website or its content:

• for any unlawful or fraudulent purpose;
• to infringe our intellectual property rights or the rights of another person;
• to copy, reproduce, distribute or commercially exploit our content without permission;
• to submit false, fraudulent or misleading information;
• to transmit viruses, malware or other harmful code;
• to interfere with or attempt to circumvent the security or operation of our website;
• to gain or attempt to gain unauthorised access to our website, systems or data;
• to collect, harvest or misuse personal information belonging to others;
• to spam, phish, scrape, crawl or use automated means to extract content or data from our website where not permitted by law; or
• in any way that could damage, disable, overburden or impair our website or interfere with another person's use of it.
• We may restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached or where necessary to protect our business, customers, systems or rights.

3. WEBSITE AVAILABILITY, ERRORS & INFORMATION

We take reasonable care to ensure that information displayed on our website is accurate and up to date.

However, our website may occasionally contain typographical errors, inaccuracies or omissions relating to matters including product descriptions, pricing, promotions, availability, dispatch times and delivery information.

Where permitted by law, we may correct errors or inaccuracies and update information when they are identified.

We may update, suspend, withdraw or change all or part of our website where reasonably necessary.

We do not guarantee that our website will always be available, uninterrupted, secure or free from errors or harmful components.

4. OUR PRODUCTS

We take reasonable care to describe and display our products as accurately as possible, including their materials, colours, fit, measurements and construction.

However, colours may appear slightly differently depending on your device, screen settings and lighting.

Minor variations in texture, appearance and finish may occur as a result of the characteristics of the materials and garment-making process.

Product measurements are provided as a guide and minor variations may occur as a result of the manufacturing process.

Such minor variations do not necessarily mean that a product is faulty.

Nothing in this section affects your statutory rights where a product is faulty, not as described, not of satisfactory quality or otherwise fails to meet requirements imposed by law.

5. PRODUCT AVAILABILITY & PURCHASE LIMITS

All products are subject to availability.

Adding a product to your shopping bag does not reserve it.

We make reasonable efforts to ensure that stock information displayed on our website is accurate. However, stock discrepancies may occasionally occur.

If a product becomes unavailable after you place an order and we are unable to fulfil it, we will contact you and refund any amount paid for that product.

We may reasonably limit the quantity of products available to purchase in a single transaction or by an individual customer, including for limited releases or where we reasonably believe products are being purchased for unauthorised resale or other commercial purposes.

6. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products included in your order.

After placing your order, you will receive an email acknowledging that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and us is formed when we accept your order and confirm that it is being processed for fulfilment.

We may decline or cancel an order where we have a legitimate reason to do so, including where:

• a product is unavailable;
• there has been an obvious pricing, product or promotional error;
• payment cannot be authorised;
• we reasonably suspect fraud or unauthorised activity;
• we reasonably believe products are being purchased for unauthorised resale;
• you have provided incomplete or incorrect information that prevents us from fulfilling the order;
• you have materially breached these Terms & Conditions in connection with the transaction; or
• we are otherwise unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product or order to your original payment method.

7. CUSTOMER INFORMATION

You agree to provide current, complete and accurate information when placing an order.

You are responsible for ensuring that your email address, billing information and delivery address are correct.

Please contact us as soon as possible if you realise that information provided with your order is incorrect.

We cannot guarantee that we will be able to change order details once an order has entered the fulfilment or dispatch process.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you, except to the extent that we are responsible under applicable law.

8. PRICES & PAYMENT

All prices displayed on our website are shown in GBP (£) and include applicable UK taxes where required.

Any applicable delivery charges will be displayed before you complete your purchase.

We accept the payment methods displayed at checkout.

Payment must be authorised before your order can be processed.

Klarna & Clearpay

We may offer Klarna and Clearpay as payment options at checkout.

Where you choose to use Klarna or Clearpay, your use of their payment or credit services will be subject to the relevant provider's terms, eligibility requirements, approval processes and any applicable credit agreement.

Klarna and Clearpay are independent third-party payment and credit providers. We do not determine whether you are eligible to use their services, your available credit, or whether an application or transaction is approved.

Any credit agreement entered into with Klarna or Clearpay is between you and the relevant provider and is separate from your contract with us for the purchase of your products.

Please review the relevant provider's terms and information presented at checkout carefully before selecting a credit or deferred-payment option.

Nothing in this section affects your statutory rights against us in relation to products purchased from OLIYÃ Atelier.

Pricing errors

We take reasonable care to ensure that prices displayed on our website are correct.

If we discover an obvious pricing error, we may contact you to explain the error and, where appropriate, give you the option to proceed at the correct price or cancel the affected item.

We are not obliged to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error, subject always to applicable law.

9. PROMOTIONAL CODES, GIFTS & OFFERS

From time to time, we may offer promotional codes, gifts with purchase, early-access offers or other promotions.

Unless otherwise stated in the terms applicable to a particular promotion:

• promotional codes cannot be exchanged for cash;
• only one promotional code may be used per order;
• promotional codes cannot be applied retrospectively;
• promotions are available for the stated period or while relevant promotional stock lasts;
• promotional codes may apply only to selected products or customers; and
• promotions may be subject to additional conditions communicated with the offer.
• We may amend, suspend or withdraw a promotion where reasonably necessary, provided this does not affect orders already accepted under that promotion.

Where a complimentary gift is provided with a qualifying purchase, additional terms relating to that promotion may apply and will be communicated with the offer.

10. DELIVERY

We currently deliver to addresses within the United Kingdom.

Available delivery methods, estimated delivery times and any applicable charges will be displayed on our website or at checkout.

For products that are in stock, we aim to dispatch your order within the estimated timeframe shown on our website.

Dispatch and delivery dates are estimates unless we expressly agree otherwise with you. Delivery times following dispatch may depend on the delivery service used and circumstances outside our reasonable control.

Pre-orders

Products offered on a pre-order basis are subject to longer lead times.

The estimated dispatch timeframe for a pre-order will be clearly stated on the relevant product page before you place your order.

By placing a pre-order, you agree to the longer dispatch timeframe stated for that product.

Delivery will take place after the product has been dispatched and will be subject to the applicable delivery service and estimated delivery time.

Where, for example, a product states “Estimated dispatch in 5–6 weeks”, this refers to the estimated time before the product is dispatched and does not mean that it will necessarily be delivered within 5–6 weeks.

Pre-order dispatch dates are estimates and may occasionally change due to production delays or circumstances outside our reasonable control.

If there is a significant delay to your order, we will contact you as soon as reasonably possible, provide an updated estimate where available and explain the options available to you.

For orders where no different delivery timeframe has been agreed, we will comply with the delivery requirements applicable under UK consumer law.

Once your order has been dispatched, we will send you a dispatch confirmation and tracking information where available.

Further information is available in our Delivery Policy.

11. RISK & OWNERSHIP

Where we arrange delivery, we remain responsible for your goods while they are being delivered to you to the extent required by applicable law.

Responsibility for the goods passes to you when they are delivered into your physical possession or to a person identified by you to receive them.

12. YOUR RIGHT TO CANCEL

If you are a UK consumer purchasing online, you generally have the legal right to change your mind and cancel your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please email help@oliya-atelier.com within the applicable 14-day period and clearly tell us that you wish to cancel and return your order.

Once you have notified us that you wish to cancel, you must send the item back to us within a further 14 days.

If you ordered multiple items as part of the same order and they are delivered separately, the 14-day cancellation period generally begins after you receive the final item.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming products are separate from this right to change your mind and are not affected.

Please see our Returns & Refunds Policy for instructions on making a return.

13. RETURNS & CONDITION OF RETURNED ITEMS

When returning an item, please follow the instructions set out in our Returns & Refunds Policy.

You may inspect and try on a garment only to the extent reasonably necessary to establish its nature, characteristics and fit, as you would be permitted to do in a physical store.

Returned garments must not be worn beyond trying them on and should be returned with all original tags attached and, where reasonably possible, in their original packaging.

If a product has been handled beyond what is reasonably necessary to inspect and try it on, we reserve the right to deduct from your refund an amount equal to any reduction in the value of the product, to the fullest extent permitted by law.

This includes, but is not limited to, products returned with:

• damage;
• stains or marks;
• make-up or fake tan;
• strong or persistent odours;
• alterations;
• signs of wear; or
• any other condition indicating that the garment has been worn or used beyond simply trying it on.

If the condition in which the product is returned has reduced its value, your refund will be reduced accordingly, up to the full value of the product where legally permitted.

Nothing in this section affects your statutory rights where a product was faulty, damaged or incorrectly described when supplied to you.

14. REFUNDS

Where you validly exercise your statutory right to cancel, we will provide any refund due to you in accordance with applicable consumer law.

We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Where required by law, we will refund the cost of our standard outbound delivery option. If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of our standard delivery option.

If our standard delivery option was complimentary, no separate outbound delivery amount will be payable as part of the refund.

Where you paid using Klarna or Clearpay, refunds may also be subject to processing by the relevant payment provider. Any payment schedule or amounts due to the provider will be adjusted in accordance with that provider's applicable procedures.

Further information is available in our Returns & Refunds Policy.

15. FAULTY, DAMAGED OR INCORRECT ITEMS

We take care in the production and inspection of our garments.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact help@oliya-atelier.com with your order number and details of the issue.

Goods supplied by us must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for purpose and as described.

Nothing in these Terms & Conditions excludes, restricts or otherwise affects those statutory rights.

16. GARMENT CARE, WEAR & DAMAGE

Please follow the care instructions supplied with your garment and any care information displayed on our website.

Garments and their materials may naturally show signs of wear over time.

To the extent permitted by law, we are not responsible for damage caused by:

• normal wear and tear;
• accidental damage;
• misuse or improper handling;
• failure to follow care instructions;
• inappropriate washing, cleaning, ironing or treatment;
• improper storage;
• alterations, repairs or modifications carried out by you or a third party; or
• damage occurring after the product has been supplied that is not attributable to a fault for which we are legally responsible.

Nothing in this section affects your statutory rights where a product was faulty when supplied or otherwise fails to meet applicable legal requirements.

17. INTELLECTUAL PROPERTY

All intellectual property rights in and relating to OLIYÃ Atelier and our website belong to Content Atelier Limited or our licensors, as applicable.

This includes, without limitation, our brand names, trade marks, logos, product names, garment and product imagery, photographs, videos, graphics, illustrations, website design, written copy and other creative content.

Our website and its content are provided for your personal and non-commercial use.

Except where permitted by law, you must not copy, reproduce, modify, publish, distribute, sell, license, commercially exploit or create derivative works from our website or its content without our prior written permission.

You must not use our branding, imagery or other intellectual property in a way that suggests an association with, endorsement by or authorisation from OLIYÃ Atelier where none exists.

Nothing in these Terms & Conditions transfers any intellectual property rights to you.

18. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrate services provided by third parties, including payment providers, delivery providers and other websites.

We do not control third-party websites and are not responsible for their content, availability, security or practices.

Your use of third-party websites or services may be subject to their own terms and privacy policies.

Where a third-party provider is used by us to fulfil our obligations to you, nothing in this section excludes responsibility that we are required to retain under applicable law.

19. PERSONAL INFORMATION & MARKETING

We process your personal information in accordance with our Privacy Policy.

When you place an order, we may use the personal information you provide to process your payment, fulfil and deliver your order, communicate with you about your purchase, process returns or refunds, provide customer service, prevent fraud and meet our legal and regulatory obligations.

We may use third-party service providers to help us operate our business, including ecommerce, payment, delivery, analytics and email service providers.

Where permitted by applicable law, we may use your contact information to send you marketing communications about OLIYÃ Atelier, including information about products, launches, restocks, early access, styling and offers.

We use third-party email marketing services, including Klaviyo, to help us manage and send marketing communications.

We will only send electronic marketing communications where we have an appropriate legal basis and have complied with applicable electronic marketing requirements.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Unsubscribing from marketing communications will not prevent us from sending you service communications necessary in connection with an order you have placed, including order confirmations, payment information, dispatch notifications, delivery updates, returns, refunds or other important communications about your purchase.

For more information about how we collect, use, store and share your personal information, including our use of third-party service providers, please see our Privacy Policy.

20. FRAUD & UNAUTHORISED ACTIVITY

We reserve the right to take reasonable steps to prevent fraud, misuse of our website, unauthorised transactions and other unlawful activity.

This may include declining or cancelling orders, limiting quantities, restricting access to our website or requesting additional information where we reasonably believe this is necessary to verify a transaction or protect our business or customers.

Where we cancel an order and you are entitled to a refund, we will refund the relevant amount in accordance with applicable law.

We may report suspected unlawful activity to the appropriate authorities where permitted or required by law.

21. OUR RESPONSIBILITY TO YOU

We are responsible to you for foreseeable loss or damage caused by our breach of these Terms & Conditions or by our failure to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable.

We are also not responsible for loss or damage caused by your misuse of a product, failure to follow care instructions, breach of these Terms & Conditions or other action or omission by you, except to the extent that we are responsible under applicable law.

Our products are supplied for personal and domestic use. To the extent permitted by law, we are not responsible for business losses arising from a consumer purchase, including loss of profit, revenue, business, anticipated savings or business opportunity.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

22. INDEMNITY

To the extent permitted by law, you will be responsible for any loss, damage, liability, cost or expense reasonably incurred by us as a direct result of:

• your unlawful use of our website;
• your material breach of these Terms & Conditions;
• your infringement of our intellectual property rights or the rights of a third party; or
• fraudulent or deliberately misleading information or activity carried out by you in connection with our website or services.

Where a third-party claim arises directly as a result of such conduct by you, you will be responsible for the reasonable costs and losses we incur in dealing with that claim, to the extent permitted by applicable law.

Nothing in this section makes you responsible for loss or liability caused by our own breach, negligence or other act or omission for which we are legally responsible.

23. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include disruption to transport or delivery networks, industrial action, severe weather, fire, flood, interruption to utilities or communications networks, government action, or significant disruption affecting suppliers or production.

Where such an event affects your order, we will take reasonable steps to minimise its impact and contact you where appropriate.

Nothing in this section affects any rights you have under applicable consumer law, including rights arising where an order is not delivered within an agreed or legally required timeframe.

24. TERMINATION & RESTRICTION OF ACCESS

These Terms & Conditions apply while you use our website or services.

We may suspend, restrict or terminate your access to our website where we reasonably believe that you have materially breached these Terms & Conditions, engaged in fraudulent or unlawful activity, infringed our rights or the rights of another person, or created a security risk.

Termination or restriction of access does not affect rights, obligations or liabilities that arose before termination.

Any provisions which by their nature are intended to continue after termination, including provisions relating to intellectual property, liability, indemnity and amounts owed, will continue to apply.

25. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, policies or applicable law.

The current version will be available on our website.

Any updated Terms & Conditions will apply from the date they are published.

The Terms & Conditions applicable to a purchase will generally be those in effect when you place the relevant order.

26. ENTIRE AGREEMENT

These Terms & Conditions, together with any policies or terms expressly incorporated into them, constitute the agreement between you and us relating to your use of our website and any purchase made through it.

Nothing in this section limits any rights you have under applicable consumer law or excludes any statement or representation which cannot legally be excluded.

27. SEVERABILITY

If any provision, or part of a provision, of these Terms & Conditions is found to be unlawful, invalid or unenforceable, it will be enforced to the fullest extent permitted by law and, to the extent that it cannot be enforced, will be treated as removed from these Terms & Conditions.

This will not affect the validity or enforceability of the remaining provisions.

28. NO WAIVER

If we do not immediately enforce a provision of these Terms & Conditions or exercise a right available to us, this does not mean that we have waived that provision or right.

29. TRANSFER OF RIGHTS

You may not transfer your rights or obligations under your contract with us to another person without our prior written consent, except where applicable law gives you the right to do so.

We may transfer our rights or obligations under the contract to another organisation where this does not reduce your rights under the contract or applicable consumer law.

30. GOVERNING LAW & JURISDICTION

These Terms & Conditions and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you will retain any mandatory rights and protections available to you under the laws applicable where you live.

Nothing in these Terms & Conditions limits any right you may have under applicable consumer law to bring proceedings in a court available to you

31. CONTACT US

If you have any questions about these Terms & Conditions, your order or our products, please contact us:

OLIYÃ Atelier
A trading name of Content Atelier Limited

Company No. 16384024
Registered in England and Wales

Registered office:
3rd Floor, 86–90 Paul Street
London EC2A 4NE
United Kingdom

Email: help@oliya-atelier.com