Privacy policy

PRIVACY POLICY

Last updated: 25 August 2026

OLIYÃ Atelier respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase from us, contact us, sign up to receive marketing communications or otherwise interact with OLIYÃ Atelier.

1. WHO WE ARE

OLIYÃ Atelier is a trading name of Content Atelier Limited, a private limited company registered in England and Wales.

For the purposes of UK data protection law, Content Atelier Limited is the data controller responsible for the personal information described in this Privacy Policy, except where another organisation acts as a separate controller.

Company name: Content Atelier Limited
Company number: 16384024
Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom
Email: help@oliya-atelier.com

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect and process the following categories of personal information.

Identity & contact information

This may include:

your name;
billing and delivery address;
email address; and
telephone number.

Order & transaction information

This may include:

products purchased;
order number and order history;
returns and refunds;
delivery information;
promotional codes used;
payment method; and
information relating to customer service enquiries.

Payment information

Payments are processed through third-party payment providers.

Depending on the payment method you choose, relevant information may be processed by our ecommerce and payment providers, including Shopify, Klarna and Clearpay.

We do not generally receive or store your complete payment-card details ourselves.

Marketing information

This may include:

whether you have subscribed to marketing;
your marketing preferences;
when and how you subscribed or unsubscribed;
your interactions with our marketing communications, where permitted; and
information used to understand which communications may be relevant to you.

Website, advertising & device information

When you use our website, we and our service providers may collect information such as:

IP address;
browser and device type;
operating system;
pages and products viewed;
products added to your shopping bag;
purchases and other actions taken on our website;
interactions with our website;
referring website, advertisement or source;
approximate location derived from technical information;
advertising and campaign identifiers; and
cookie, pixel and similar technology identifiers.

Where applicable, this information may be collected through technologies provided by Shopify, Meta, Google, TikTok, Klaviyo and other service providers.

Non-essential cookies, pixels and similar technologies will be used in accordance with applicable consent requirements.

Please see our Cookie Policy for further information.

Communications

If you contact us, we may retain information contained in your correspondence with us, including emails, social media messages, customer service enquiries, feedback and other communications.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

directly from you when you place an order;
when you create or use an account, where available;
when you sign up for marketing communications;
when you contact us, including through social media;
when you make a return or request a refund;
automatically when you interact with our website, subject to applicable cookie and consent requirements;
through cookies, pixels and similar technologies where permitted; and
from service providers involved in processing your transactions, delivering our services, measuring our advertising or otherwise supporting our business.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes.

Process & fulfil your orders

We use your information to:

process and confirm orders;
process payments;
deliver products;
provide tracking information;
manage pre-orders;
process returns and refunds; and
communicate with you about your purchase.
Provide customer service

We use your information to respond to questions, resolve problems, manage complaints and provide support, including where you contact us through email or social media.

Prevent fraud & protect our business

We may process information where reasonably necessary to:

detect and prevent fraud;
identify suspicious or unauthorised transactions;
protect our customers;
protect our website and systems;
enforce our Terms & Conditions; and
establish, exercise or defend legal claims.

Operate & improve our website and business

We may use information to understand how customers use our website, diagnose technical problems, improve our services, analyse business performance and improve our customer experience.

Where this involves non-essential cookies or similar technologies, we will obtain consent where required.

Measure & improve our advertising

Where permitted by law, we may use information about interactions with our website to:

understand how customers discover OLIYÃ Atelier;
measure the effectiveness of our advertising;
measure conversions and purchases attributable to advertising;
understand which products and content customers interact with; and
improve our advertising and marketing.

We may use advertising and analytics services provided by Meta, Google and TikTok for these purposes.

Where the use of cookies, pixels or similar technologies requires consent, we will obtain that consent before using them.

Personalised advertising

Where permitted by law and subject to applicable consent requirements, we may use information about your interactions with our website to help us and advertising platforms provide advertising that may be more relevant to you.

Send marketing communications

Where permitted by law, we may use your contact information to send you marketing communications about OLIYÃ Atelier, including:

new products and launches;
restocks;
early access;
styling content;
events;
promotions and offers; and
other OLIYÃ Atelier news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an order, payment, delivery, return, refund or customer service matter.

5. OUR LAWFUL BASES FOR USING YOUR INFORMATION

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We process information where necessary to enter into or perform our contract with you.

For example, we need your name, delivery address and contact information to process and deliver your order.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, regulatory and consumer-law requirements.

Legitimate interests

We may rely on legitimate interests where we have a reasonable business need to use personal information and where that use does not unfairly impact your privacy rights.

Our legitimate interests may include:

preventing and detecting fraud;
protecting our website, customers and business;
responding to and managing customer enquiries;
maintaining appropriate business and transaction records;
improving our products, services and customer experience;
understanding the performance of our business; and
establishing, exercising or defending legal claims.
Before relying on legitimate interests where required, we consider our interests, whether the processing is necessary and the potential impact on your rights and interests.

Consent

Where required, we rely on your consent, including for certain marketing activities and non-essential cookies, pixels or similar technologies.

Where processing is based on consent, you may withdraw your consent at any time.

6. EMAIL MARKETING & KLAVIYO

We use Klaviyo to help manage and send our email marketing communications.

Where you subscribe to our marketing communications, information processed through Klaviyo may include:

your name;
email address;
marketing preferences;
subscription status;
when and how you subscribed or unsubscribed;
purchase and order information where integrated with our store; and
information about your interactions with our communications, where permitted.

We use this information to manage our mailing list, send communications, understand engagement and improve the relevance of our marketing.

We may send electronic marketing communications where:

you have provided appropriate consent; or
applicable law otherwise allows us to contact you, including where the requirements of the existing-customer soft opt-in are satisfied.

Where we rely on the soft opt-in, we will do so only in accordance with applicable electronic marketing law.

You can unsubscribe from email marketing at any time using the unsubscribe link included in our emails.

If you unsubscribe, we may retain limited information about your opt-out so that we can respect your preference and avoid sending you further marketing communications.

7. ADVERTISING, ANALYTICS & SOCIAL MEDIA PLATFORMS

Subject to applicable consent requirements, we use or may use advertising and analytics technologies provided by Meta, Google and TikTok.

Google

We use, or may use, Google Analytics and Google advertising technologies to understand website activity, measure website and advertising performance, understand conversions and improve our marketing.

TikTok

We use, or may use, the TikTok Pixel and related TikTok technologies to measure advertising performance, understand actions taken on our website and, where applicable, help provide or measure advertising that may be more relevant to you.

Information processed through these technologies may include device and browser information, identifiers, pages and products viewed, interactions with our website, purchases and other events or actions.

These providers may process certain information in accordance with their own privacy policies and may, depending on the relevant service and processing activity, act as independent controllers or otherwise have their own responsibilities under applicable data protection law.

Please see our Cookie Policy for more information about our use of cookies, pixels and similar technologies and how you can manage your preferences.

8. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted third parties that help us operate OLIYÃ Atelier.

These may include:

Ecommerce providers

We use Shopify to provide and operate our ecommerce store.

Payment providers

Depending on the payment method you choose, information may be shared with payment providers involved in processing your transaction.

These may include Klarna, Clearpay and other payment providers displayed at checkout.

Email & marketing providers

We use Klaviyo to manage and deliver marketing communications and related services.

Advertising & analytics providers

Subject to applicable consent requirements, information may be shared with advertising and analytics providers including Meta, Google and TikTok for purposes including analytics, advertising measurement, attribution and, where applicable, advertising personalisation.

Delivery & fulfilment providers

We may share information such as your name, delivery address and contact details with couriers and other delivery or fulfilment providers where necessary to deliver your order.

Professional advisers

Where necessary, we may share information with accountants, lawyers, insurers, auditors or other professional advisers.

Technology & service providers

We may use third parties to provide services including website hosting, security, fraud prevention, IT support and other business infrastructure.

Authorities & legal requirements

We may disclose personal information to regulators, law enforcement agencies, courts or other authorities where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Some third parties may process personal information on our behalf, while others may act as independent data controllers for certain processing. Where another organisation acts as an independent controller, its own privacy notice will apply to its processing.

9. KLARNA & CLEARPAY

If you select Klarna or Clearpay at checkout, relevant personal information may be shared with the provider you select so that it can provide its payment or credit services.

This may include information such as your:

name;
contact details;
billing and delivery address;
order details; and
transaction information.

Klarna and Clearpay may process certain personal information as independent data controllers in accordance with their own privacy notices.

Their processing may include identity or eligibility checks, payment administration, fraud prevention and other activities relating to their services.

We recommend reviewing the relevant provider's privacy information before selecting its payment option.

10. INTERNATIONAL TRANSFERS

Some of the service providers we use may process personal information outside the United Kingdom.

This may include providers involved in our ecommerce, marketing, analytics, advertising and technology services.

Where personal information is transferred outside the United Kingdom, we take steps designed to ensure that an appropriate safeguard or other lawful transfer mechanism required by applicable data protection law is in place.

Depending on the destination and provider, this may include:

UK adequacy regulations;
approved contractual protections;
the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses, where applicable;
recognised data-transfer frameworks where applicable; or
another lawful transfer mechanism permitted under UK data protection law.
You may contact us if you would like further information about safeguards applicable to international transfers of your personal information.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our contractual obligations and satisfy legal, accounting, tax and reporting requirements.

The appropriate retention period depends on the type of information and why we hold it.

For example:

order and transaction records may be retained for the period necessary to meet tax, accounting, legal and consumer-law requirements;
customer service communications, including relevant social media correspondence, may be retained for as long as reasonably necessary to deal with enquiries, disputes and potential legal claims;
marketing information may be retained while you remain subscribed or while we otherwise have a lawful basis to use it; and
where you unsubscribe from marketing, we may retain limited suppression information so that we can respect your opt-out.
We may retain information for longer where required by law or where reasonably necessary in connection with an actual or anticipated legal claim.

12. COOKIES, PIXELS & SIMILAR TECHNOLOGIES

Our website uses cookies, pixels and similar technologies.

Some are necessary for the operation of our website, including functionality such as shopping bags, checkout, security and fraud prevention.

We also use or may use non-essential technologies for purposes including analytics, performance, advertising and marketing.

These may include technologies provided by Shopify, Klaviyo, Meta, Google and TikTok.

Where required by law, non-essential technologies will not be used unless you have provided the necessary consent.

You can manage your preferences through the Cookie Preferences controls available on our website.

Please see our Cookie Policy for more information.

13. KEEPING YOUR INFORMATION SECURE

We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or passwords associated with our website confidential.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase your personal information;
ask us to restrict how we use your personal information;
object to certain uses of your personal information;
request the transfer of certain personal information to you or another organisation; and
withdraw consent where we rely on consent to process your information.

These rights are not absolute and may not apply in every circumstance.

To exercise a data protection right, please contact:

help@oliya-atelier.com

We may need to verify your identity before completing your request.

15. YOUR RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object at any time to the use of your personal information for direct marketing.

You can stop receiving marketing emails at any time by clicking the unsubscribe link in any marketing email you receive from us.

You can also contact us at help@oliya-atelier.com.

There is no charge for exercising this right.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review the privacy policy of any third-party website before providing personal information to it.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or applicable law.

The latest version will be published on our website with the date it was last updated.

Where required by law, we will bring material changes in how we use your personal information to your attention.

18. COMPLAINTS

If you have a concern about how we use your personal information, please contact us first so that we have the opportunity to address it.

Email: help@oliya-atelier.com

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

19. CONTACT US

If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us:

OLIYÃ Atelier
A trading name of Content Atelier Limited

Company No. 16384024
Registered in England and Wales

Registered office:
3rd Floor, 86–90 Paul Street
London EC2A 4NE
United Kingdom

Email: help@oliya-atelier.com